FAQs
Common Questions
Just getting started and feeling confused? Here are some answers to common questions we received about bubble tea!
It’s my first time opening a bubble tea shop, how should I start?
Here's a short guide about what you’ll be needing, and what you need to look out for. We can supply most of the materials you need!
What products do you have?
Check out our catalogue for more info about our products! If you have any questions, feel free to contact us any times!
How do I use the machinery?
We include instructions booklets with the shipped machinery, we’re also happy to provide instruction videos if possible! If you have any questions or have any issues with the machinery, feel free to ask us anytime.
How do I get a quote?
Simply add the items you need into your cart, click checkout and fill in the form. We’ll get back to you as soon as possible.
How do I place an order?
It’s simple! Send us an email with your order list, and let us know how you want them to be shipped. We’ll then follow up with you!
It’s my first time importing food! What should I do?
It’s best to get your company registered first (if you don’t have one), and get your import licenses sorted out before ordering. We can also provide forwarders to help with shipping matters and answer any relevant questions!
Can I test your products first before buying?
Sure! We can provide small samples for testing, just drop us an email with the items you’d like to try and your contact address. We’ll follow up with you as soon as possible!
I’m a distributor, do you have wholesale prices?
We’re happy to have you as a distributor! Drop us a message about what items you’re looking for and how much you’re planning to order, we can then discuss further.
